What do you think makes SoFi better than traditional banks or other online lenders?
There are four principals that drive SoFi. First, we focus on product fit. We want solutions our members want and need. Second, we emphasize delivery. Everything we do you can do through the phone. Third, we care about service. Our net promoter scores run between 70-90 across our products. That's key because 50% of our volume comes from referral. Finally, we believe in alignment with our members. From career planning to unemployment protection to entrepreneurial support to dating, we want to deliver more than just a loan. When is the last time your bank got you a date?